Communicating Under Pressure: Best Practices for Service Providers

<p>Developed by CISA, the Federal Bureau of Investigation, and international partners, this <a href="https://www.cisa.gov/sites/default/files/2026-09/joint-guidance-communicating-under-pressure-508c.pdf" title="Communicating Under Pressure: Best Practices for Service Providers">guidance</a> describes how organizations can plan and execute clear, timely, accurate, and audience-appropriate communications during IT and operational technology (OT) outages. Whether caused by cyber threat actors, human error, equipment failure, or natural hazards, service outages can create disruption and societal…